Five Phases of Work

While each engagement is different, typically there are four or five phases of the work.

Phase One – Context and relationship-building

Create conditions for success, build teams, finalize year-long calendar​.

• Interviews, document review, context​
• Launch work teams
• Solidify goals, approach, calendar

Phase Two – Norming

Norm frameworks and tools, ensure common understanding of goals.

• In-person and online training
• Case studies, readings, discussion​
• “Micro content” — just-right information

Phase Three – Self-assessment and emerging plan

Provide technical assistance, facilitate self-assessment, and start emerging action plan

• Some remote, some in person​
• Team images in self-assessment, with triangulation
• TWS team supports process of shared assessment of assets and need for change

Phase Four – Implementation Planning 

Complete action plan and solidify a collective action team​

• Invest stakeholders​
• Sequence the work​
• Ensure clear ownership with right skill and will

Phase Five – Implementation Support 

Identify areas of action plan where TWS can kickstart the work​.