Five Phases of Work
While each engagement is different, typically there are four or five phases of the work.
Phase One – Context and relationship-building
Create conditions for success, build teams, finalize year-long calendar.
- Interviews, document review, context
- Launch work teams
- Solidify goals, approach, calendar
Phase Two – Norming
Norm frameworks and tools, ensure common understanding of goals.
- In-person and online training
- Case studies, readings, discussion
- “Micro content” — just-right information
Phase Three – Self-assessment and emerging plan
Provide technical assistance, facilitate self-assessment, and start emerging action plan
- Some remote, some in person
- Team images in self-assessment, with triangulation
- TWS team supports process of shared assessment of assets and need for change
Phase Four – Implementation Planning
Complete action plan and solidify a collective action team
- Invest stakeholders
- Sequence the work
- Ensure clear ownership with right skill and will
Phase Five – Implementation Support
Identify areas of action plan where TWS can kickstart the work.